Booking Information

These booking conditions apply when you purchase hotel or self catering accommodation from The Travel Club Limited. We act as principal in the supply of your accommodation.

Once you have made your booking over the telephone we will issue an invoice and you will be bound by these booking conditions.

When you receive details of your booking please check the information carefully and advise us straight away if there are any discrepancies. 


Payments
Invoices must be paid by the due date which is usually 10 weeks prior to departure.  Bookings made within 10 weeks of departure must be paid in full at the time the reservation is made.

Cancellation and Amendments
Should you wish to amend or cancel your booking amendment and cancellation terms will apply as detailed below.

Amendments by You
If you wish to make changes to a confirmed booking we will try to accommodate any such requests, subject to availability.  A fixed fee of £30 per booking is made to amend a booking plus any appropriate difference in the price.  

Cancellation by You
70 days or more: Loss of Deposit
69 to 36 days days: 60% of total cost of elements cancelled
35 to 22 days: 80% of total cost of elements cancelled
21 days or less:  100% of total cost of elements cancelled

Cancellation or Amendment by Us
Changes to bookings are exceptionally rare, however, if we are advised by an accommodation provider that they are unable to provide the accommodation booked we will inform you straight away. We will do our utmost to provide you with similar accommodation which you have the choice of accepting or cancelling with a full refund.  We have no other liability towards you regarding any services booked with other companies that may be affected by a change of accommodation.

Requests
We will always pass on your requests to the hotel or apartments but as we neither own nor run the properties we sell we can not guarantee that the request will be fulfilled.

We do not give any undertaking as to whether a property is suitable for disabled guests. If any member of a party has a disability or other needs (such as special diet) then please ensure you check before booking to ensure the property will be suitable.

Complaints
In the unlikely event you should find cause to complain about your accommodation please raise this with the manager of the hotel or apartments.  If no satisfaction is found please contact our local representative whose contact details will be on your accommodation voucher.  Practically all matters can be dealt with quickly and with the minimum of inconvenience if raised straight away.  Should an issue remain unresolved please let our representative know, and follow the matter up by sending a letter or email to us on your return.  This letter must arrive in our offices within 28 days of your return.  Issues not raised with the hotelier/representative during your stay will not be entertained, nor will issues first raised more than 28 days after your return. We assume no liability for any products or services that may be supplied by third parties.

Insurance
You must ensure that you have proper holiday insurance which is adequate for your needs.  We recommend that you take out insurance as soon as you have made your booking.

Descriptions
We take every care to ensure that our website and brochures offer accurate information at all times.  As information is supplied to us often many months in advance it is possible that certain facilities may occasionally be withdrawn due to seasonal weather, lack of demand, low occupancy, for repairs to be carried out, at the beginning and end of the season, or for any other valid reasons.

Governing Law
This agreement is governed by the laws of England, Scotland and Wales, and all disputes arising under or in connection with it shall be referred to an English, Scottish or Welsh Court dependent upon the location of the Claimant in each instance.