Booking Information

Changes to holiday bookings

If we change your holiday

It is unlikely that Travel Club of Upminster will have to make any changes to your travel arrangements, but as we plan them months in advance, occasionally we may have to make changes and we reserve the right to do so at any time. Most of these changes will be minor and we will advise you at the earliest possible date. If we make a significant change to your holiday, we will inform you as soon as reasonably possible if there is time before your departure. You may either accept the change, accept an offer of alternative arrangements from us if available or cancel and receive a full refund of monies paid to Travel Club of Upminster.

In the event of cancellation

Should you, or anyone in your party, be forced to cancel a booking after we have confirmed it, you must inform us in writing. This is to avoid any misunderstanding which could arise over the phone. All correspondence should come from and will in turn be addressed to the lead name on the original booking form. Cancellation will be confirmed by us in writing and will involve the following charges depending on the period before departure within which cancellation is received:

Cancellation charge as % of total holiday cost

Amendment charges

Any alteration to a booking, once it has been confirmed is subject to an amendment charge of £30 per booking, plus any fax costs. This applies to a change of departure date, name of passenger or any other detail added or cancelled from the original booking. Please ensure that all details given on your booking form are correct in the first instance to avoid any subsequent amendment charges. Postponement of a holiday within eight weeks of departure incurs the cancellation charges shown above.

Force majeure

This means that we will not pay you compensation if we have to cancel or change your travel arrangements in any way because of unusual or unforeseeable circumstances beyond our control. These can include, for example, war, riot, industrial dispute, terrorist activity and its consequences, natural or nuclear disaster, fire and adverse weather conditions.

Peace of mind with Travel Club of Upminster

Your contract with us

Your contract is with The Travel Club Ltd. A contract will exist as soon as we issue our confirmation/ invoice. The contract is governed by English Law according to the jurisdiction of the English Courts. We are governed by the EU Package Travel Directive which stipulates that we must take ultimate responsibility for the actions or failures of any hotels, or other suppliers. In particular, airlines have extensive sets of conditions to which we have to submit.  However, your contract remains with us (unless you pay separately for flights) and your first port of call in any failure to deliver is with us. We have been in business for nearly 70 years without printing many pages of small print. We ask our customers to trust us and we like to trust you relying on the long standing English legal tradition of common law and common sense.

Property descriptions

Every effort is made to ensure that all our accommodation is accurately described. Where properties have heated pools, the management reserve the right to decide when their pools will be heated and to what temperature, according to climatic and other considerations, and also to empty them if necessary for maintenance. In accommodation which offers air-conditioning, the hoteliers and villa managers also reserve the right to decide when it functions. Unless specifically stated as included in the price, then most of the facilities mentioned in this brochure at hotels and self-catering accommodation: sports facilities, health and fitness centres, local transport, safes, etc., will be charged at rates set by the local management. Sometimes some of the facilities may be closed or withdrawn at short notice. We pride ourselves on the accuracy of our brochure and the contents are correct at the time of going to press. Should however, any information contained in our brochure change, we will advise you immediately. We are obliged under EU regulations to give the official rating, where one exists, of our hotels and other accommodation. The system is managed by local authorities and we do not endorse the ratings given. We regard all the accommodation in our brochure as offering a good standard in relation to the price charged.

Your accommodation

Our self catering accommodation is priced per unit per week regardless of the number of people occupying the unit .  No under occupancy supplements are charged.  Many of our villas and apartments have extra beds to accommodate additional adults or children. All villas and apartments featured in our brochure are officially registered with the various local authorities as tourist accommodation. Accommodation is mainly in twin bedded rooms, usually a normal twin bedded room with extra bed, are available in most hotels.

Complaint policy and procedures

Complaints

If you have complaints that cannot be rectified on the spot, we have a long-standing policy of allowing clients to change their accommodation at any time during their stay subject to availability and this may incurr extra charges.

Passports

All British Citizens require a full 10 year passport for all countries of the world which costs £72. Application forms are obtainable from any main post office. If you need a new British passport, you should apply well in advance as it can take up to four weeks. For further information contact your nearest Passport Office, phone the UK Passport Agency on 0870 521 0410 for a recorded message, or view their website www.ukpa.gov.uk.

NB: It is essential that the initial and name on flight tickets match those on the passport, otherwise the passenger may not be permitted to travel.

All children from new-born babies to the age of 15 must have their own individual passport. Once they reach their 16th birthday they become eligible for a standard 10-year passport. Children already included on parents’ passports can continue to travel on these documents until they reach 16. A child’s passport, valid for 5 years, costs £46. Your passport must be valid for at least 3 months after your planned return to the UK.

Visas

No visas are required for any holiday in our programme, providing you hold a British passport. If you are not a British Citizen you may need a visa.

Health and safety

At the time of going to press, there are no inoculations required by British Citizens for any of the destinations featured in our brochure but these regulations do change from time to time, so we advise that you consult your GP before travelling. The Department of Health publishes leaflets containing advice to travellers on health and these are available from your GP or From the website: www.doh.gov.uk. The UK Foreign and Commonwealth Office website is a very good source of information on health matters world-wide, as well as on safety and security, travel, local laws and customs, and it also gives general travel tips. Visit www.fco.gov.uk/travel.

Travelling alone

We kindly request that customers over 80 travelling on their own provide us with a letter from their doctor confirming their fitness to travel unaccompanied.

Data protection policy

1. How we use the information collected.

We do not collect any personal information, whilst you are browsing our website, the only information we collect is that given to us by you when you book a holiday or request abrochure, we will need to collect certain personal information such as your name, address and contact numbers to ensure a swift response. We will use this information when contacting you, regarding your holiday or any other products offered by The Travel Club. We will not pass on your personal information to any third parties.

2. What is a cookie and does The Travel Club use cookies?

Cookies are used to retain your personal information; this means you do not have to type this information over and over again. We do not use cookies on your website to capture any information.

3. Where is your personal information is stored?

All of your personal information is stored at secured locations.

>If any changes are made to the privacy statement, they will be updated here.

5. The data protection act

We are registered in the UK and comply with the data protection legislation. We will not sell, rent or trade your personal information to any third parties without your permission.

6. Opt-out policy

From time to time The Travel Club may send you e-mail newsletters, which you may have previously opted-in for. If you wish to be removed from the database then please e-mail holidays@travelclubofupminster.co.uk with the subject header "REMOVE".

7. Links to third party sites

Our website contains links to other sites, The Travel Club is not responsible for the privacy statements of these sites or its content.

8. Contacting The Travel Club

If you have any questions with regards to the privacy statement, please contact holidays@travelclubofupminster.co.uk with the subject header "PRIVACY".